Member Booking Rules

• The courts can be booked 14 days in advance from 7 am. In other words, when booking to play 14 days in advance the new booking sheets only become available from 7 am -- all other playing times within 14 days can be booked 24/7.
• Members should select their playing partners / opponents' names to show on the booking sheets.
• Maximum 1 advance peak-time booking per member per day, however, more can be booked on same day playing.
• Off-Peak membership only allows playing at off-peak times.
• Peak-times are Monday - Friday from 5 pm onwards, all other times are off-peak.
• Check-In/No-Show Policy
  • If you booked the court, you must check-in to confirm court usage within 1 hour prior to the reserved start time (or within 1 hour after playing).
  • Any selected playing partner/opponent may also check-in to confirm court usage on behalf of the member who booked the court.
  • You can check-in on the "kiosk" touch screen system by the courts with your system PIN. If you do not know your PIN, login to the booking system website and click the link to "Change Passord or PIN".
  • You can also check-in using your mobile/smart phones when within 50 metres of the club entrance, as follows.
    • Log-in to this website using any smartphone browser (Chrome, Safari).
    • Tap the "GPS Check-In" button.
    • If prompted, "allow access" to your device location.
      • Android Location Settings support
      • iPhone/iOS Location Services support
  • If you booked the court and do not check-in, the system will automatically charge a £5 "no-show" penalty to your booking system account (see Member Accounts below).
• Guest Fees
  • When playing a Guest, members must select the "GUEST £5" as the playing partner/opponent to show on the Booking Sheets.
  • The system will automatically charge the guest fees to your booking system account.
  • If you're no longer playing a Guest, you can change your playing partner/opponent to a member, and the Guest Fee will be removed.
  • This can be done when you book the court or any time before playing, but not after your reserved start time.
  • Although you do not need to have sufficient credit to add guest fees to your booking, you will need to top-up your booking system account in order to cover the cost of any outstanding Guest Fees prior to booking more courts.
• Cancellations & Refunds
  • When unable to use a reserved court, you should cancel as soon as possible so that the court may be used by other members.
  • There is no late-cancellation charge if you cancel more than 24 hours prior to start time (and Guest Fees are also automatically refunded).
  • If you cancel within 24 hours prior, the system automatically applies a £3 late-cancellation charge to your booking system account, however, this late-cancellation charge is automatically removed (refunded) if the same court and start time is rebooked.
• Member Accounts
  • If your member account is outstanding with late-cancellation, no-show and/or Guest Fees charges, you must top-up your booking system account in order to have a least zero balance in order to continue booking courts.
  • You can purchase credit (£3 minimum) with any credit/debit card when logged in.
  • Your transaction will be processed by Stripe, and your booking system account will be credited immediately.